Have you missed a public channel to discuss RailCOMPLETE matters with your peers? Now you can, with the new RailCOMPLETE forum.
Isn’t support@railcomplete.com enough?
So far, the only standard way of reaching RC developers has been to send an email to support@railcomplete.com. This tends to work well for questions that are clearly defined and whose resolution can wait for a few days. Problems that are less clear often require a back and forth, which can be cumbersome over email. In addition, some questions are easy and could be resolved within a couple of minutes but might still take a day or two to be answered by email.
Discord
We have created a RailCOMPLETE forum, while keeping our support email as is. We’re using Discord as our solution for this. It’s forum-like platform that is popular in gaming communities. For now, our Discord forum server looks like this:
See here for a general introduction on Discord: https://support.discord.com/hc/en-us/articles/360045138571-Beginner-s-Guide-to-Discord.
You can join our Discord server here: https://discord.gg/HCNAwtDEnw.
Our Intention
Our hopes for the forum are as follows:
- It will be easier for users to ask questions.
- Users will receive replies more quickly.
- Since our replies are publicly available other users could get value from them.
- We want you to share your knowledge.
Using Discord as a support channel also has a couple of limitations. In such cases you may want to contact support@railcomplete.com:
- Your question contains sensitive information that you don’t want to be public.
- You want our answer to be an actual email so that you can forward it to your colleagues.
We believe that this can be a very useful tool, so we encourage you to investigate our Discord forum server and to ask questions there.
Hang on – FAQ will come
Discord forum servers are not indexed by search engines, so answers will not appear on Google, etc. Therefore, we will later publish an FAQ containing answers to questions about RailCOMPLETE.